DELIVERY OPTION TERMS
We have a range of delivery options to fit your specific requirements based on location and order size: Parcel Deliveries, Truck Deliveries and Custom Freight Options.
We're very proud of how quickly we can pack and dispatch your order, any parcel orders placed before 11:00 a.m. AEST time ships on the same day! (ex. Qld public holidays & weekends).
We ship any orders under 25kg to anywhere in Australia and New Zealand. During the checkout, you will see real-time Standard and Express Shipping rates for you to choose. Delivery time will be advised in the checkout process based on your chosen option and location. We use an integrated system, so you will stay informed of where you order is at all times.
Ensure your shipping address is a physical address as we cannot ship to a PO BOX address.
There are some products that cannot be shipped due to their nature, but you will clearly see that specified in the options offered.
*Parcel online orders over $500 receive FREE STANDARD DELIVERY AUSTRALIA WIDE. Free Delivery only applies to retail customers, excluding Trade Account and Distributor purchases. Oversized/extra-heavy products are not eligible for free shipping such as Compounds, Vacuums and any other heavy/oversized items. Some remote areas may be excluded from free shipping. If you don't happen to qualify for free shipping, the cost of shipping will depend on the weight of your order. You'll be able to see this on the checkout page before you proceed to payment.
Special note for deliveries to New Zealand
Your order may be subject to import duty and GST on arrival. If unsure or to learn more, please visit the NZ Customs website before you make your purchase decision.
TRUCK LOCAL DELIVERIES
We're very proud of how quickly we can pack and dispatch your order, you will receive your order within 4 hours for orders placed before midday. Orders placed after midday will be delivered next business day.
We organise truck delivery for any order of compounds and/or accessories (angles, externals, etc) from a small parcel up to several pallets within Brisbane and the Gold Coast areas at a flat rate.
- $30 (exc GST) Flat Rate for deliveries of up to half a tonne to place of residence or job site.
- $60 (exc GST) Flat Rate per pallet to either place of residence or job site.
All deliveries include a 5-minute hand unload service. Therefore, all deliveries to be at ground floor and within 10 meters of street access. Otherwise, extra charges may apply.
Customer to advise delivery instructions. Authority to leave deliveries is an option, but customer needs to provide a sheltered space to avoid water damage or loss of property.
You will see these options available in the checkout when relevant.
CUSTOM FREIGHT OPTIONS
We proudly sell our Compounds in bulk to anywhere in Australia and Overseas. So, if you are outside the above areas, but would like to buy in bulk, you can organise your own transport to pick from our manufacturing plant based in Brisbane, Queensland Australia, or we can organise a freight quote for you. Please Contact Us to discuss the best option for your requirements.